Privacy Policy

Lumi Solutions Dental | lumisolutions-dental.com | Effective Date: May 20, 2026

Your privacy matters to us. This policy explains how Lumi Solutions Dental collects, uses, and protects your personal information when you visit our website or reach out about dental services.

1. Introduction

Welcome to Lumi Solutions Dental ("we," "us," or "our"). We operate the website lumisolutions-dental.com (the "Site"), which provides information about dental services for patients traveling from the United States and Canada to our clinic in Mexico.

This Privacy Policy describes how we handle the personal information you share with us. If you disagree with these terms, please discontinue use of the Site.

2. Information We Collect

Information You Provide Directly:

• Name, email address, and phone number (via contact or inquiry forms)
• Details about your dental needs or treatment interests
• Appointment preferences and scheduling information
• Any other information you voluntarily submit to us

Information Collected Automatically:

• IP address and browser type
• Pages visited, time spent on the Site, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations or appointments
• Provide information about our dental services and pricing
• Send follow-up communications related to your interest in treatment
• Improve our website, services, and patient experience
• Send promotional communications (with your consent, where required)
• Comply with applicable legal obligations

4. SMS and Text Message Communications

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (e.g., CRM platforms, email providers, scheduling tools) who assist us in operating our Site. These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, court order, or government authority, or to protect the rights, property, or safety of our business or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law. Inquiry and contact data is generally retained for up to 24 months. You may request deletion of your information at any time (see Section 9).

7. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your experience. Types of cookies we may use:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand traffic and usage patterns (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant content and track campaign performance

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

8. Third-Party Links

Our Site may contain links to third-party websites such as Google Maps, WhatsApp, or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly
• SMS Opt-Out: Reply STOP to any text message at any time to stop receiving SMS communications
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at: [email protected]

10. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

11. International Visitors

Our services are designed for patients from the United States and Canada. Our clinic is located in Mexico. By using our Site and submitting your information, you acknowledge that your data may be processed and stored in Mexico, where data protection laws may differ from those in your home country.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out: